From clinical activity
to reconciled payment.
Medical billing & collections
Accurate information. Consistent follow-up. A clear view of what remains unresolved. Revenue cycle management should make your financial position easier to understand.
Discuss your billingEvery stage
accounted for.
Your review separates invoices, receipts and outstanding balances, so you can see the position behind the headline figure.
Check the activity
Review completed activity supplied to us against invoices and agreed exclusions. Identify missing information and items that need clarification; a consultation may legitimately be non-chargeable or included in a package.
Manage the invoice
Support payer information, invoicing and administrative insurer queries, working within your agreed fees and authorised billing arrangements.
Follow through to payment
Reconcile receipts and follow up outstanding balances, including insurer queries and patient shortfalls. Disputed or sensitive cases follow an agreed escalation process.
Explain the outstanding position
Distinguish current balances from legacy debt, disputes and incomplete information. Understand the next action, who owns it and any dependency on a patient, hospital or insurer.
Clear measures. Clear meaning.
Cash received this month is not necessarily payment for this month’s invoices. Reports should define the period and basis of each measure, rather than present an unsupported collection rate.
A fee basis
you can understand.
Your proposal sets out the services included, how fees are calculated and any additional costs. Where a percentage is agreed, the proposal defines the income it applies to and how adjustments are treated.
Scope, reporting, software and separately charged work are agreed before you start.
Ask about your requirementsWhat would you like your
practice to do better?
Let’s start with how your practice works today, and where you would value more support.