The support behind a
well-run practice.
Practice management
Your practice depends on hundreds of administrative details being handled well. Prime brings the work together, with clear responsibility for the service you agree.
Discuss your practiceYour patients.
Your schedule.
Your way of working.
We begin with your clinics, patients, systems and preferences. Then we agree how the work is handled and how you stay informed.
Patient communication & appointments
Enquiries, bookings, reminders and administrative follow-up, with clear information about arrangements. Questions requiring clinical judgement are directed to the appropriate clinician.
Clinic & surgical coordination
Support for clinic diaries, hospital communication and surgery administration. Hospital confirmations, administrative authorisations and open arrangements remain visible, including decisions needed from other teams.
Clinical correspondence
Preparation, checking and coordination of letters and reports. Clinical decisions and approval of clinical correspondence remain with you.
Financial administration
Invoicing, payment allocation, outstanding-account follow-up and reporting within your agreed scope. Your management review connects the daily work to the wider financial position.
Personal support.
Shared visibility.
An excellent secretary provides essential personal support. A coordinated management arrangement brings agreed cover, financial oversight and regular review around the practice.
We can discuss where your current arrangements work well and where more support would help, then make responsibilities clear before work begins.
See how we work togetherWhat would you like your
practice to do better?
Let’s start with how your practice works today, and where you would value more support.